HELP / SUPPORT
Let’s get the export moving.
Most free-sample issues come down to media format, size, or browser support. Try the checks below first.
Before you export
- Use a PNG, JPEG, or WebP image no larger than 10 MB.
- Use an MP4 or WebM recording, or a MOV your browser can decode, no longer than 60 seconds and no larger than 100 MB. If a MOV will not load, re-export it as MP4.
- Confirm you own the media or have permission to use it.
- Keep each copy field within the character count shown in the studio.
Video and destination guidance
The free browser video downloads as a 1080×1920 vertical MP4 or WebM, depending on browser support. Screenshot videos and selected clips export silently. An untrimmed recording also defaults to silent; choose “Preserve source audio” only when the Studio offers it and your recording has a supported audio track. If that audio cannot be captured, export stops with an explanation. Source audio for edited clips requires hosted rendering, which is unavailable in the free browser flow. If video export is unavailable, use image sources to export the carousel ZIP.
Preview the finished file in its destination: in-app controls can cover text near the top or bottom, and a 9:16 PNG may be cropped when used in an Instagram feed carousel. ReelParcel does not certify publishing or acceptance on any platform.
For reference, TikTok’s In-Feed ad specifications and Meta’s Reels ad guidance describe paid surfaces and safe zones; those are advertising references, not organic publishing guarantees. Instagram’s Reel size guidance is the relevant destination reference.
Your device draft and projects
Open “Save on this device” in the Studio. “Save quick draft” keeps unfinished edits and confirmed media without a name. To keep a named project, add media, confirm permission, complete the selected variant, enter a “Project name,” and press “Save named project.” Other variants can stay unfinished. Wait for the saved confirmation before leaving.
To make another demo, choose your project from “Saved projects,” then press “New demo for this app.” Enter “What changed?” and press “Create separate project.” This uses the last saved version, so save recent edits first. Update the new demo’s media and message, reconfirm permission, and review its claims before export. Three-output packs require reviewing all three variants and contain three watermarked outputs plus captions and a manifest.
The free browser flow does not upload source files. Projects stay in this browser on this device; browser clearing, private browsing, or storage limits may remove saved work or prevent saving. “Forget saved media + draft” under “Project options” removes only the current saved draft; the data deletion page in the same browser clears the draft and named projects together.
The optional local MCP/helper opens its own browser profile under your home directory. Saved work in your everyday browser will not appear there. Review the selected variant and save a named project in the helper browser before asking your agent to reuse its media on a later run. To erase that helper profile, run node reelparcel-free-export.mjs --profile-location for its exact path, close its browser, and delete the directory.